Privacy Policy

1. Introduction

CompEcho ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website compecho.com and use our compliance automation platform (collectively, the "Service").

We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

If you do not agree with our policies and practices, please do not use our Service. If you have any questions or concerns about our privacy practices, please contact us using the details provided at the end of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, company name, job title, and password.
Profile Information: Information you provide in your user profile, such as your photo, contact information, and professional details.
Payment Information: If you subscribe to our paid services, we collect billing information, including payment card details or other payment methods. Note that payment processing is handled by our third-party payment processors, and we do not store complete payment card information on our servers.
Communications: Information you provide when you contact us for customer support, respond to surveys, or communicate with us in any way.
Compliance Data: Information you upload or input into our platform related to your compliance activities, including documents, evidence, and other content.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

Usage Data: Information about how you interact with our Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
Device Information: Information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Location Information: General location information derived from your IP address.
Log Data: Information that your browser or device automatically sends whenever you visit our website or use our application, such as your IP address, browser type and settings, access times, and referring website addresses.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For more information about our use of cookies, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners, such as integration partners when you connect third-party services to our platform.
Service providers who help us with fraud prevention, marketing, and technical services.
Public sources, such as publicly available social media profiles or company information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Service.
To process and complete transactions, and send related information including confirmations and invoices.
To send administrative information, such as updates, security alerts, and support messages.
To respond to your comments, questions, and requests, and provide customer service.
To communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners.
To monitor and analyze trends, usage, and activities in connection with our Service.
To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of CompEcho and others.
To personalize and improve your experience with our Service.
To facilitate connections with third-party services and platforms.
For any other purpose with your consent or as permitted by law.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Protection of Rights

We may disclose your information to protect the rights, property, or safety of CompEcho, our customers, or others, including exchanging information with other companies and organizations for fraud protection and credit risk reduction.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including to improve our products and services.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Update

You can access and update certain information about you from within your account settings or by contacting us.

5.2 Data Subject Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your personal information
Object to processing of your personal information
Request restriction of processing of your personal information
Request transfer of your personal information
Withdraw consent

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

5.3 Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

5.4 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

6. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to the United States or other countries which the European Commission has not determined provide adequate protection, we use legal mechanisms designed to help ensure your rights and protections, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

9. Children's Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@compecho.com

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